Exchange Policy

Exchange Policy

At Eskiwood, we only offer exchanges for items that arrive damaged or defective. Our priority is to ensure you receive products in perfect condition.

Eligibility for Exchanges

  • An item is eligible for an exchange only if it arrives damaged or defective.
  • Minor packaging damage (e.g., dented boxes) where the product remains in good condition does not qualify for an exchange.

How to Request an Exchange

  1. Report the Issue:

    • Contact us within 48 hours of delivery through our [contact page/email].
    • Include the following details:
      • Your order number
      • A clear photo of the damaged or defective product and packaging.

  2. Approval Process:

    • After reviewing your request, our team will determine if the item is eligible for an exchange.
    • You will receive instructions for returning the damaged product, including any shipping details.

  3. Return Shipping:

    • For approved exchanges, we will cover the return shipping cost and send you a replacement at no extra charge.

Non-Eligible Exchanges

We do not process exchanges for:

  • Items damaged due to misuse, normal wear and tear, or improper use.
  • Requests submitted after 48 hours of delivery.

Processing Time

  • Once we receive and inspect the returned item, we will ship the replacement within 7 business days.
  • You will be notified via email with tracking information once your replacement is dispatched.